Return & Exchange Policy
Welcome to our online fashion store, where we’re dedicated to bringing you curated Korean-style apparel—blending trendy designs with reliable quality and thoughtful customer service. We understand that online shopping may occasionally come with uncertainties, so we’ve developed a detailed Return & Exchange Policy to safeguard your satisfaction and ensure a worry-free experience.
Our Commitment to You
At [ootdshop.online], we believe every shopper deserves a smooth, stress-free post-purchase experience. This policy is crafted to be fair, transparent, and easy to follow, so you can shop with confidence. We recommend reading through it carefully before placing your order to understand all terms.
Eligibility for Returns & Exchanges
To ensure your return or exchange is processed smoothly, please note the following eligibility criteria:
- Timeframe: For most items, you may initiate a return or exchange within 14 days of the delivery date. We recommend checking the delivery confirmation email to confirm this timeline.
- Item Condition: All products must be returned in their original state—unworn, unwashed, and with all original tags, labels, and packaging intact. Items with signs of use (e.g., stains, snags, removed tags) will not be accepted.
- Exceptions: Certain items are non-returnable and non-exchangeable, including custom-sized products, personalized accessories, and items marked “Final Sale” (clearly labeled on product pages).
- Proof of Purchase: Please have your order number (found in the confirmation email) and a copy of your purchase receipt ready when initiating a return—this helps us verify your order quickly.
Return Process
Follow these simple steps to complete your return or exchange:
- Initiate a Request: First, send an email to our customer service team with your order number, the name of the item(s) you wish to return/exchange, the reason for the request, and whether you prefer a refund or an exchange.
- Await Approval: We will review your request within 2 business days and email you a response. If approved, we’ll provide a unique return authorization (RA) number, detailed return instructions, and the shipping address for returns.
- Package Your Items: Securely repackage the item(s) using the original packaging (if available) to prevent damage during transit. Be sure to include the RA number on the package—this ensures we can link your return to your order.
- Ship the Return: You are responsible for covering return shipping costs, unless the return is due to our error (e.g., incorrect item shipped, defective product). We strongly recommend using a trackable shipping service and keeping the shipping receipt—this lets you monitor delivery and serves as proof of shipment.
- Process Your Request: Once we receive and inspect your return (to confirm it meets eligibility criteria), we will process your refund or exchange within 5-7 business days. For refunds, the amount will be credited to your original payment method; for exchanges, we will ship the replacement item as soon as possible.
Refund Policy
- Refunds will be issued for the purchase price of the item(s) only—original shipping costs (if any) are non-refundable, unless the return is a result of our mistake.
- The time it takes for the refund to appear in your account varies by payment provider (e.g., credit cards may take 3-5 business days, while PayPal typically processes within 24-48 hours). We’ll send an email confirmation once the refund is initiated.
Exchange Policy
- If you opt for an exchange, please clearly specify the desired replacement item (including size, color, and style) in your initial request email. We cannot guarantee stock availability for all items, so we’ll notify you immediately if your requested replacement is out of stock (and offer a refund or alternative options).
- Price Differences: If the replacement item is more expensive than the original, we’ll send you a payment link to cover the difference before shipping. If it’s less expensive, we’ll issue a refund for the price difference to your original payment method.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered:
- Contact us within 48 hours of delivery with your order number and clear photos of the item (showing the damage or discrepancy).
- We will arrange for a free return (we’ll cover shipping costs) and either send a replacement item or issue a full refund (including original shipping costs)—whichever you prefer.
Customer Service
If you have questions, concerns, or need help with a return/exchange, our customer service team is here to assist you. You can reach us via email at [Your Customer Service Email] or use the live chat feature on our website (available Monday-Friday, 9:00 AM–6:00 PM local time). We aim to respond to all inquiries within 24 hours.
Thank you for choosing [ootdshop.online] as your go-to for Korean fashion. We hope you love your purchase, but if not, we’re committed to making the return/exchange process as easy as possible. We look forward to serving you again soon!