Contact Us
Thank you for taking the time to explore our website! Your feedback and suggestions mean a great deal to us, and we’re fully dedicated to delivering top-tier service that meets your needs. If you have any questions, need further clarification, or require assistance, please don’t hesitate to get in touch via the methods below. We prioritize every inquiry and will respond to you as promptly as possible.
Customer Service
Our customer service team is committed to offering you the most professional, efficient support tailored to your concerns. Whether you have questions about product details, need updates on your order status, want to learn more about our return and exchange policies, or have other shopping-related queries, we’re here to go the extra mile to assist you. We stand by our promise of a quick response and will work tirelessly to resolve your issues to your complete satisfaction.
Contact Information
- Business Hours: 9:00 AM – 6:00 PM (local time)
- Email: service@ootdshop.online
For detailed or non-urgent inquiries, feel free to send us an email. We’ll review your message thoroughly and reply with a comprehensive response within 24 hours.
- Live Chat: Access our real-time chat feature directly on our website (look for the “Chat Now” icon in the bottom right corner). Connect with a customer service representative instantly for immediate help with urgent questions or quick guidance.
Office & Service Hours
Our customer service and office operations run from Monday to Friday, 9:00 AM to 6:00 PM, and we are closed on public holidays. If you reach out to us outside of these hours—such as weekends or holidays—we’ll prioritize your inquiry and get back to you on the next business day.
Frequently Asked Questions (FAQ)
Before contacting our team, we recommend checking our FAQ page first. It’s packed with answers to common questions, including topics like shopping processes, payment methods, shipping timelines, return procedures, and product care tips. We’ve organized this information in a clear, easy-to-navigate format to help you resolve small issues quickly without waiting for a response.